Process Monitoring Systems
Tool Set for Material Logistics
Goods receiving checking, error detection, identification of parts, label checking, packaging checking. Implemented at Deutsche Telekom.
Call Center Information Management System
Optimize your business processes in accordance with the requirements of your practice and not the limitations of your applications. Day after day valuable resources are expended to map integrated business processes with less than adequate tools. Implemented at Deutsche Telekom.
Project and Personnel Management System
Customer contact management, offer management, order management, event management, personnel management, warehouse administration, event-appointment planning overview, evaluations, off-line operations. Implemented at Pofactic unc Inter-Clean.
Change Management
Logging and evaluating changes, offer management, tracking changes, cost and performance input. Implemented at Siemens Medical Solutions.
Customer Complaint Management
Seamless logging and tracking of customer complaints is possible. The integrated work flow makes sure that no activities can be forgotten and everything is processed as defined. Agreements and decisions can be electronically signed. Implemented at Siemens Medical Solutions.
Statistical Evaluation of Training Measures
The quality of training measures is statistically monitored using questionnaires whose results can be retrieved by means of a scanner.